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chatMsgIn{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.chat-avatar{width:30px;height:30px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:700;flex-shrink:0}.chat-bubble-wrap{display:flex;flex-direction:column;gap:3px;max-width:82%}.chat-meta{display:flex;align-items:center;gap:5px;flex-wrap:wrap}.chat-nome{font-size:11.5px;font-weight:700}.chat-perfil-badge{font-size:10px;font-weight:600;padding:1px 6px;border-radius:6px}.chat-ref-badge{font-size:10px;background:var(--warning-tint);color:var(--warning);padding:1px 6px;border-radius:6px;font-weight:600}.chat-bubble{border-radius:14px 14px 14px 4px;padding:8px 12px;word-break:break-word}.chat-msg-eu .chat-bubble{border-radius:14px 14px 4px}.chat-bubble p{font-size:13.5px;line-height:1.5;margin:0}.chat-hora{font-size:10.5px;color:var(--faint);text-align:right}.chat-vazio{display:flex;flex-direction:column;align-items:center;justify-content:center;flex:1;gap:12px;color:var(--faint);text-align:center;padding:32px 20px}.chat-vazio i{font-size:36px;opacity:.4}.chat-vazio p{font-size:13.5px;line-height:1.6}.chat-loading{display:flex;align-items:center;justify-content:center;gap:8px;color:var(--muted);font-size:13px;padding:32px 16px;flex:1}.chat-ref-bar{background:var(--warning-tint);border-top:1px solid var(--warning);padding:6px 14px;font-size:12px;color:var(--warning);font-weight:600;display:none;flex-shrink:0}.chat-input-area{background:var(--surface);border-top:1px solid var(--hairline);padding:10px 12px;flex-shrink:0}.chat-erro{font-size:12px;color:var(--danger);margin-bottom:6px;display:none}.chat-input-row{display:flex;gap:8px;align-items:flex-end}.chat-input{flex:1;border:1.5px solid var(--hairline);border-radius:var(--radius-md);padding:8px 12px;font-size:13.5px;font-family:var(--font-sans);resize:none;min-height:38px;max-height:100px;line-height:1.5;color:var(--ink);background:var(--bg);transition:border-color .15s}.chat-input:focus{outline:none;border-color:var(--muted);background:var(--surface)}.chat-input::placeholder{color:var(--faint)}.chat-enviar-btn{width:38px;height:38px;border-radius:50%;background:var(--ink);color:var(--surface);border:none;cursor:pointer;font-size:15px;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:background .15s,transform .15s}.chat-enviar-btn:hover:not(:disabled){background:var(--muted);transform:scale(1.08)}.chat-enviar-btn:disabled{opacity:.45;cursor:not-allowed}.chat-rodape-info{display:flex;justify-content:space-between;align-items:center;margin-top:5px}.chat-hint-enter,.chat-contador-chars{font-size:11px;color:var(--faint)}.chat-login-overlay{position:fixed;inset:0;background:#1a3a5c8c;z-index:9500;display:none;align-items:center;justify-content:center;padding:16px;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px)}.chat-login-card{background:var(--surface);border-radius:var(--radius-xl);box-shadow:0 16px 56px #00000040;padding:32px 28px 28px;width:100%;max-width:380px;animation:chatLoginIn .22s ease both}@keyframes chatLoginIn{0%{opacity:0;transform:translateY(-18px) scale(.97)}to{opacity:1;transform:translateY(0) scale(1)}}.chat-login-icon{width:56px;height:56px;border-radius:50%;background:var(--primary-tint);display:flex;align-items:center;justify-content:center;font-size:24px;color:var(--ink);margin:0 auto 16px}.chat-login-titulo{text-align:center;font-size:18px;font-weight:700;color:var(--primary);margin-bottom:6px}.chat-login-sub{text-align:center;font-size:13px;color:var(--muted);margin-bottom:20px;line-height:1.5}.chat-login-form{display:flex;flex-direction:column;gap:14px}.chat-login-form label{font-size:12.5px;font-weight:600;color:var(--ink);margin-bottom:4px;display:block}.chat-login-form input,.chat-login-form select{width:100%;padding:9px 12px;border:1.5px solid var(--hairline);border-radius:var(--radius-md);font-size:13.5px;font-family:var(--font-sans);color:var(--ink);background:var(--bg);transition:border-color .15s}.chat-login-form input:focus,.chat-login-form select:focus{outline:none;border-color:var(--muted);background:var(--surface)}.chat-login-btn{background:var(--ink);color:var(--surface);border:none;border-radius:var(--radius-md);padding:11px;font-size:14px;font-weight:700;cursor:pointer;transition:background .15s;font-family:var(--font-sans);width:100%;margin-top:4px}.chat-login-btn:hover{background:var(--muted)}.chat-login-aviso{font-size:11.5px;color:var(--faint);text-align:center;margin-top:10px;line-height:1.5}.chat-fab-tooltip{position:fixed;bottom:96px;right:28px;background:var(--primary);color:var(--surface);font-size:12.5px;padding:7px 14px;border-radius:var(--radius-md);box-shadow:var(--shadow-md);pointer-events:none;opacity:0;transform:translateY(6px);transition:opacity .2s,transform .2s;white-space:nowrap;z-index:8999}.chat-fab:hover+.chat-fab-tooltip,.chat-fab-tooltip.visivel{opacity:1;transform:translateY(0)}@media(max-width:480px){.chat-panel{bottom:0;right:0;width:100vw;max-width:100vw;height:100dvh;max-height:100dvh;border-radius:0}.chat-fab{bottom:16px;right:16px}}.tipo-cards{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-bottom:4px}.tipo-card{border:2px solid var(--hairline);border-radius:var(--radius-md);padding:14px 14px 12px;cursor:pointer;background:var(--surface);transition:var(--transition);text-align:left;position:relative}.tipo-card:hover{border-color:var(--muted);background:var(--primary-tint)}.tipo-card.selected{border-color:var(--ink);background:var(--primary-tint);box-shadow:0 0 0 3px #0000001f}.tipo-card .tipo-icon{font-size:20px;margin-bottom:5px}.tipo-card .tipo-nome{font-size:13.5px;font-weight:700;color:var(--primary);margin-bottom:2px}.tipo-card .tipo-sla{font-size:11.5px;color:var(--muted)}.tipo-card .tipo-check{position:absolute;top:10px;right:10px;width:20px;height:20px;border-radius:50%;background:var(--ink);color:#fff;font-size:11px;display:none;align-items:center;justify-content:center}.tipo-card.selected .tipo-check{display:flex}.tipo-card-correcao-alta .tipo-icon:before{content:"🔴"}.tipo-card-correcao-media .tipo-icon:before{content:"🟠"}.tipo-card-correcao-baixa .tipo-icon:before{content:"🟡"}.tipo-card-melhoria .tipo-icon:before{content:"🟢"}@media(max-width:640px){.tipo-cards{grid-template-columns:1fr}}